Paradoxes of Mediation by David Hoffman
David identifies the wonderful twilight zone that is our work space – the paradox, the tensions, the tightrope we walk;
Mediator “pressure” vs. party autonomy
Mediator “presence” vs. party control
Mediator knowledge vs. party expertise
Confidentiality: keeping secrets vs. “noisy” communication
Empathy vs. candor
Impartiality vs. bias toward problem-solvers
Trust vs. transparency
Honesty vs. protection from fraud
Emotion: encouraging expression by the parties while suppressing our own
Providing normative data vs. promoting party self-determination
